Refund Policy
2. Refund Eligibility
Refunds are subject to the following conditions:
30-Day Money-Back Guarantee: If you are not satisfied with our services, you may request a refund within 30 days of the initial purchase. This guarantee applies to our shared hosting plans only and does not include domain registration, add-on services, or dedicated server plans.
Pro-Rated Refunds: For requests made after the initial 30 days, or for services not covered by the money-back guarantee, refunds will be processed on a pro-rated basis for any unused portion of the service period.
Non-Refundable Services: Certain services are non-refundable, including but not limited to domain registrations, SSL certificates, and any fees associated with third-party services or one-time setup charges.
3. How to Request a Refund
To request a refund, please contact our support team via:
- Email: [[email protected]]
Provide your account information and the reason for the refund request. We will process your request promptly and notify you once it has been completed.
4. Processing Time
Refunds are typically processed within 7-10 business days of receiving the request. The refund will be issued to the original payment method used for the purchase.
5. Account Termination and Refunds
If your account is terminated due to a violation of our Terms of Service, you will not be eligible for a refund. Additionally, if you choose to cancel your services before the end of your billing cycle, any unused portion of the service will be refunded based on our pro-rated refund policy.
6. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
7. Contact Us
For any questions or concerns regarding this Refund Policy, please contact us at:
dvHosting [Email: [email protected]
Note: This is a general template and should be customized to fit your specific services and legal requirements. Consult with a legal professional to ensure your Refund Policy complies with applicable laws and regulations.